Shipping Policy
All orders are shipping within 48 hours and are delivered within 5 working days via Delhivery/ATS/EKart. You will receive order tracking details within 48 hours of placing orders, generally you should receive the tracking details on the same day if ordered before 1 PM.
Returns/Replacement:
Due to the nature of the goods we sell, we cannot offer return of the goods purchased. If the order received is damaged or wrong product is received then we are happy to exchange it. You can request for replacement from your order panel or simply email us at sales@thegamefactory.in with order ID, kindly make sure to email from the registered email id (used at the time of placing the order).
Refunds/Cancellations Of Order:
Order can only be cancelled if it has not been dispatched yet, you can cancel the order from your order panel or by emailing us at sales@thegamefactory.in. Once the order is dispatched it cannot be cancelled, we do offer free replacement in case of you receiving damaged or wrong product.
Payment Gateways:
Refunds for payments made using payment gateways namely RazorPay or any added in the future, only the amount exclusive of Gateway charges will be refunded back to the customer. Product charges along with shipping charges if calculated will be refunded back. Refunds will only be possible till 3 working days after the order is placed in this case.